Bull88 takes the protection of every user's personal data seriously. This document clearly outlines how we collect, use, store, and safeguard your information.
We do not merely comply with data protection laws — we invest in technology and best practices to ensure your information remains secure at all times.
All data transmitted between your device and bull88's servers is protected by 256-bit SSL encryption — the same standard used by leading banking institutions in Malaysia. No one can intercept your data.
Bull88 has never and will never sell users' personal data to any third party for marketing purposes. Your information is used solely to manage your account and enhance your gaming experience.
User data is stored on servers protected by multi-layered firewalls, strict access controls, and continuous monitoring. Only authorised personnel may access this data.
The identity verification (KYC) process at bull88 uses fully encrypted channels. Uploaded documents are stored with high-level security and accessed solely for legitimate verification purposes.
You have full rights to access, correct, or request the deletion of your personal data. All such requests can be submitted directly to the bull88 support team and will be processed within the stipulated timeframe.
All data handling practices at bull88 comply with Malaysia's Personal Data Protection Act (PDPA) 2010. We ensure every aspect of data collection and usage meets the requirements of applicable law.
This Privacy Policy describes how bull88 ("we", "Platform") collects, uses, discloses, and protects your personal information when you use our services. By registering or using the bull88 platform, you fully agree to the terms of this Privacy Policy.
Bull88 understands that privacy is of utmost importance to every user, especially in the context of an online gaming platform. We are committed to handling all information you share with us responsibly, transparently, and in accordance with applicable laws in Malaysia.
This Privacy Policy applies to all information collected through the bull88 website, mobile app, and any official communication channels we operate. We encourage you to read this document carefully so you understand your rights and how we manage your personal data.
If you have any questions after reading this Privacy Policy, the bull88 customer support team is ready to assist you via live chat, available 24 hours a day, seven days a week. We believe that transparency is the foundation of trust, and your trust is our priority.
Bull88 only collects data necessary to operate the platform safely and efficiently. The following are the categories of data we collect:
This is information you provide directly when registering or using our services:
When you use the bull88 platform, certain technical information is collected automatically to ensure a smooth and secure user experience:
| Data Category | Example | Primary Purpose |
|---|---|---|
| Identity | Name, IC, date of birth | KYC Verification & Age Limit |
| Contact | Email, phone | Communication & account recovery |
| Financial | Bank account number, eWallet | Deposit & withdrawal processing |
| Technical | IP, device, browser | Security & fraud detection |
| Activity | Game logs, login dates | Responsible gambling monitoring |
All data collected by bull88 is used solely for legitimate purposes related to platform operations. We use your data for the following purposes:
Bull88 never uses your data to build psychological profiles for marketing manipulation. Any promotional communications you receive are based on preferences you have set yourself in your account settings.
Bull88 does not sell, rent, or transfer users' personal data to third parties for marketing purposes. However, there are limited situations where data sharing is necessary to operate our services:
We share only the minimum necessary data with the following parties, all of whom are bound by strict confidentiality agreements:
Bull88 may be required to disclose user data when mandated by law, court order, or a legitimate request from law enforcement agencies. In such situations, we will disclose only the minimum information required and will notify the relevant user if permitted to do so by law.
If you receive any communication claiming to be from bull88 requesting your password or full payment information, please do not respond and report it to our support team immediately. bull88 never requests sensitive information via email or messages.
User data security is the top priority in every technical and operational decision we make. Bull88 implements multiple layers of protection to keep your data safe at all times:
While we implement comprehensive security measures, no online system can be guaranteed 100% safe from all cyber threats. We encourage you to also protect your account by using a strong password and never sharing your login credentials with anyone.
Bull88 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly. Cookies are small text files stored on your device when you visit our website.
You can manage cookie settings through your web browser. However, disabling certain cookies may affect platform functionality and your gaming experience. Third-party cookies for analytics or marketing purposes are not used without your consent.
As a registered bull88 user, you have the following rights regarding your personal data, in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010:
You have the right to request a copy of the personal data we hold about you at any time.
If your data is inaccurate or outdated, you have the right to request a correction at no charge.
You may request the deletion of your personal data, subject to applicable legal retention obligations.
You have the right to object to the processing of your data for specific purposes, including marketing communications.
You may request your data in a machine-readable format for transfer to another platform where applicable.
You may request that we restrict the processing of your data in certain situations while your inquiry is being resolved.
To exercise any of the above rights, contact the bull88 support team via live chat or our support email. Requests will be processed within 14 working days. For complex requests, this period may be extended up to 30 days with prior notice to you.
Bull88 retains your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law. The following are general guidelines for our data retention periods:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active Account Data | Throughout active account | Ongoing service operations |
| Transaction Records | 7 years after transaction | Financial & AML legal requirements |
| KYC Documents | 5 years after account closure | Anti-money laundering compliance |
| Communication Logs | 2 years | Dispute resolution & support |
| Game Session Data | 1 year | Analytics & responsible gaming |
Once the designated retention period has lapsed, your data will be securely deleted or fully anonymised in accordance with bull88's audited internal procedures. Anonymised data can no longer be linked to any individual and may be used for statistical purposes.
Bull88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our operational practices, new legal requirements, or service improvements. When significant changes are made, we will take the following steps:
It is your responsibility to review this Privacy Policy periodically. Continued use of the bull88 platform after any changes take effect constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you have the right to close your account before they take effect.
If you have any questions, concerns, or wish to exercise your rights regarding personal data, the bull88 Data Protection Officer (DPO) team is ready to assist you. We are committed to responding to every inquiry seriously and within a reasonable timeframe.
You can reach us through the following methods:
The fastest way to get help. Access via the chat icon in the corner of the platform.
Contact us at: [email protected] for written inquiries.
Privacy and data inquiries will be responded to within 1–3 working days. For data access or deletion requests requiring in-depth review, the response period is up to 14 working days.
Join millions of players who trust bull88 for a safe, fair, and enjoyable gaming experience every day.